Returns &Refund Policy
Transparent and fair refund policies designed to protect our customers while ensuring quality service delivery.
Returns Policy
Service cancellation requirements
If you wish to cancel the connection, please let us know a week in advance.
Refund Policy
Detailed refund conditions
Pre-Installation Cancellation
If customer wants to cancel the service before installation, he shall get 100% refund.
Post-Service Cancellation
If customer wants to unsubscribe the services after two or three months then he will not get any refund.
Service Provider Inability
Prior to service being provisioned due to inability of Service Provider / Company to deliver service within agreed period, no charges will be levied to the subscriber.
(Standard delivery period is 7 days from the date of clearance of the cheque; paid towards subscription charges.)
Subscriber Decision
Prior to service being provisioned due to decision of the subscriber, all one time charges such as installation charges, activation charges, transactional charges charged as per online payments made by customer etc will be forfeited.
After Service Provisioning
After service provisioning; all one time, recurring charges will be payable as applicable.
Refund Process
Timeline and procedure
Refund Timeline
Any refund, if applicable, will be paid to the subscriber within 15 working days from account termination.
Account termination will be done on receipt of CPE in working condition and settlement of all balance outstanding will be carried out in 3 working days & communication would be made to customer.
Equipment Evaluation
We will evaluate your returned equipment as soon as we get it and let you know that it has been received. After reviewing the equipment, we will let you know right away whether or not you will be getting a refund. If we accept your return, we'll start the cheque reimbursement process. Within a set number of days, you will receive a credit.
Contact Information
Questions about refund policy should be sent to: