Personal Information:

• Name, email address, phone number, and postal address
• Government-issued identification for service verification
• Payment information and billing details
• Service preferences and communication choices

Technical Information:

• Internet usage data and connection logs
• Device information and network performance metrics
• Website usage analytics and AI Assistant interactions
• Service quality and troubleshooting data

Service Delivery:

• Providing and maintaining broadband internet services
• Processing payments and managing your account
• Delivering customer support and technical assistance
• Improving our AI Assistant and service quality

Communication:

• Sending service updates and important notifications
• Responding to your inquiries and support requests
• Providing information about new services and features
• Conducting customer satisfaction surveys

Security Measures:

• Industry-standard encryption for data transmission and storage
• Secure servers with regular security updates and monitoring
• Access controls and authentication protocols
• Regular security audits and vulnerability assessments

Data Retention:

• Personal data retained only as long as necessary for service provision
• Technical logs maintained for network optimization and troubleshooting
• Payment records kept as required by Indian financial regulations
• Data securely deleted when no longer needed

You Have the Right To:

• Access and review your personal information
• Request corrections to inaccurate data
• Opt-out of marketing communications
• Request data deletion (subject to legal requirements)
• Receive a copy of your data in a portable format
• File complaints with relevant data protection authorities

AI Assistant Privacy:

• Conversations are processed locally for better privacy
• No personal conversations stored permanently
• AI interactions used only for service improvement
• You can request deletion of AI interaction history

We Do NOT Sell Your Data

V Rednus Network does not sell, rent, or trade your personal information to third parties for marketing purposes.

Limited Sharing Only For:

• Legal compliance and regulatory requirements
• Service providers who assist in delivering our services
• Payment processing and billing services
• Technical support and maintenance partners
• Emergency situations to protect safety and security